Frequently Asked Questions
Everything you need to know about your next home entertainment upgrade.
Are the TVs sold on TVOUTLET.CA new or refurbished?
We offer a variety of products including brand new, open-box, and certified refurbished units. Each product page clearly indicates the condition of the item so you can shop with confidence.
What is your shipping policy for large screen televisions?
We provide specialized freight shipping for all TVs over 55 inches to ensure safe handling. Standard shipping typically takes 3-7 business days depending on your location within Canada.
Do you offer a warranty on electronics?
Yes, all products come with a minimum 90-day seller warranty. Many new items also include the full manufacturer's warranty. Extended protection plans are available for purchase at checkout.
What is your return policy if I am not satisfied?
We offer a 14-day return policy for most electronics. Items must be returned in their original packaging with all accessories included. Please note that a restocking fee may apply to open-box returns.
Can I pick up my order in person to save on shipping?
Yes, we offer a free 'Local Pickup' option at our warehouse location. Simply select the pickup option during the checkout process and wait for your 'Ready for Pickup' email notification.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Google Pay. We also offer financing options through third-party providers for eligible purchases.