Returns & Exchanges

At TVOUTLET.CA, we want you to be completely satisfied with your electronics purchase, which is why we offer a 30-day return window for most products in their original packaging. Please ensure all accessories and documentation are included to facilitate a smooth refund or exchange process.

Return Process

• 1.
  Initiate Your Request

  Log into your account or contact our support team with your order number and the reason for the return to receive an Authorization Number.

• 2.
  Secure Packaging

  Carefully pack the TV or electronic device in its original manufacturer box with all included remotes, cables, and manuals to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided shipping label to the outside of the box and drop it off at an authorized carrier location or schedule a freight pickup for larger displays.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition and serial number, your refund or exchange will be processed within 5 to 7 business days.